laboos
Questions about a tool, an order, or wood care in general — write to us.
The fastest way to reach us is [email protected]. Tell us which product you are asking about and, for order questions, include your order number — it saves a round trip.
We answer on business days and aim to come back within one working day. Messages sent over a weekend get picked up Monday morning.
Everything a U.S. order needs happens inside the country, handled from our stateside office:
laboos U.S. Office
60 E Broadway
Bloomington, MN 55425
Please note: this is an administrative office for mail and support operations, not a store or showroom. There is no walk-in service and no product pickup — if you stop by, there will be nothing to see but desks. Every question is handled by email, and every order ships from a warehouse.
laboos goods are made by our parent workshop in the middle of Taiwan’s bamboo country — Zhushan Township, whose name literally means “Bamboo Mountain”:
KAO CHENG CO., LTD.
No. 29, Jianguo Rd., Zhushan Township
Nantou County 557005, Taiwan
The workshop is where the tools are designed and made, not where your parcel starts its trip — see the United States section above for how orders actually move.
Purchases are completed with our retail partner, so for anything that needs a warehouse or a carrier — address changes, cancellations, tracking — their order page acts faster than any inbox can. We are glad to point the way if you are unsure where to click.